FAQ

Knowledgebase

Answers to common questions

Withdrawal Information

Zenfinex offer funding instructions for multiple currencies. If you wire funds in a currency other than the denomination of that bank account, the bank will automatically convert it to the denominated currency at an exchange rate specified by them, which may not necessarily be favourable.

You need to leave 50 units of the base currency in your account to keep it active.

Yes it is possible – the name of the bank account must exactly match the name on the trading account.

Please log in to myZen with your live account username and password, then click “Withdraw Funds”.

Accounts funded via credit or debit card will be required to receive withdrawals via the same credit or debit card.

Please note that the credit card used for funding will be the same card used to return fund to when a withdrawal is requested. Please contact Zenfinex immediately if the card used to fund is closed or if a different credit card number is re-issued.