FAQ

Knowledgebase

Answers to common questions

ID and Proof of Residence

Both account holders will each need to submit a form of government issued Identification inclusive of the address listed on your application. If additional documents are required, you will be contacted via email.

We will need a document that indicates your name and the address indicated on your trading agreement. Common solutions are a bank statement or a signed copy of the lease agreement indicating the term of the lease.

The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.

Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.

Unless otherwise specified, if your government issued ID has your address as listed on the application it can be used for both ID and Proof of Residence. However we will need at least 2 types of identification.

Two types of documents:

You need a government issued photo ID must show your name as indicated on your account application. Also, it must show your date of birth and cannot be expired.

And also a proof of residence that must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.

Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.