FAQ
Knowledgebase
Answers to common questions
Answers to common questions
ID and Proof of Residence
Both account holders will each need to submit a form of government issued Identification inclusive of the address listed on your application. If additional documents are required, you will be contacted via email.
We will need a document that indicates your name and the address indicated on your trading agreement. Common solutions are a bank statement or a signed copy of the lease agreement indicating the term of the lease.
The proof of residence must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.
Acceptable government issued photo IDs include, but are not limited to: passports, driver’s licences, and national ID cards. Other types of government issued photo ID may be acceptable after review on a case by case basis.
Unless otherwise specified, if your government issued ID has your address as listed on the application it can be used for both ID and Proof of Residence. However we will need at least 2 types of identification.
Two types of documents:
You need a government issued photo ID must show your name as indicated on your account application. Also, it must show your date of birth and cannot be expired.
And also a proof of residence that must show your name and home address as indicated on the trading agreement. The document must be dated within the last six months.
Acceptable forms of proof of residence include but are not limited to: utility bills, bank or credit card statements, and current lease agreements. These documents must be received in their entirety as we cannot accept payment stubs or folded documents. Confidential information such as account number(s) may be removed at your discretion.
Zenfinex is the trading name of the Zenfinex Group of companies.
Africa.Zenfinex.com is owned and operated within the Zenfinex Group of companies. The Zenfinex Group consists of:
Stochastic Africa (SL) Limited, trading as Zenfinex Africa, is a company registered in Sierra Leone with Company Number: SL270319STOCH05271 and is licensed by the Bank of Sierra Leone under license number BSL/SAL/2023 and with the registered office at 148D Wilkinson Road, Freetown, Sierra Leone.
Zenfinex Global LLC is a company registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 138 LLC 2019. Its registered office is Hinds Building, Kingstown, Saint Vincent and the Grenadines.
Zenfinex Global Limited is a company registered in Seychelles with registration number: 8428731-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD092. Its registered office is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles.
ZFN Europe Ltd is a company registered in Cyprus under registered number HE 411334. Its registered office is Naxou 1, First Floor, Flat/Office 103 Stovolos, 2043, Nicosia , Cyprus.
Clients must be at least 18 years old to use the services of Zenfinex.
Risk Warning: Contracts for Difference (CFDs) are highly speculative and may not be suitable for all investors. The company offers trading on margin. The leverage created by trading on margin can work against you as well as for you, and losses can exceed your entire investment. Only invest with money you can afford to lose and ensure that you fully understand the risks involved. Seek independent advice if necessary and review our Risk Disclosure and Privacy Disclosure before opening an account. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zenfinex or any of its affiliates, directors, officers or employees.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan, South Africa or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Zenfinex Africa is a trading name of Stochastic Africa SL Ltd, registered in Sierra Leone.
Registered Office Address:148D Wilkinson Road, Freetown Sierra Leone
Licensed and Regulated to operate a CFD trading Platform: by Bank of Sierra Leone
Registration No: SL270319STOCH05271
Certificate Number: BSL/SAL/2023
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