Answers to common questions
Answers to common questions
Error Messages on MetaTrader 4
If you receive the error message, “Invalid Account” when logging into your Zenfinex account, then the username or password entered into the login window is likely incorrect. To retrieve your account details please contact us.
We recommend you to confirm that your internet connection is on. Go to a website of your preference. Try again. If you are not able to login, please contact us.
Zenfinex is the trading name of the Zenfinex Group of companies.
Africa.Zenfinex.com is owned and operated within the Zenfinex Group of companies. The Zenfinex Group consists of:
Stochastic Africa (SL) Limited, trading as Zenfinex Africa, is a company registered in Sierra Leone with Company Number: SL270319STOCH05271 and is licensed by the Bank of Sierra Leone under license number BSL/SAL/2022 and with the registered office at 148D Wilkinson Road, Freetown, Sierra Leone.
Zenfinex Global LLC is a company registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 138 LLC 2019. Its registered office is Hinds Building, Kingstown, Saint Vincent and the Grenadines.
Zenfinex Global Limited is a company registered in Seychelles with registration number: 8428731-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD092. Its registered office is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles.
ZFN Europe Ltd is a company registered in Cyprus under registered number HE 411334. Its registered office is Naxou 1, First Floor, Flat/Office 103 Stovolos, 2043, Nicosia , Cyprus.
Clients must be at least 18 years old to use the services of Zenfinex.
Risk Warning: Contracts for Difference (CFDs) are highly speculative and may not be suitable for all investors. The company offers trading on margin. The leverage created by trading on margin can work against you as well as for you, and losses can exceed your entire investment. Only invest with money you can afford to lose and ensure that you fully understand the risks involved. Seek independent advice if necessary and review our Risk Disclosure and Privacy Disclosure before opening an account. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zenfinex or any of its affiliates, directors, officers or employees.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan, South Africa or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Zenfinex Africa is a trading name of Stochastic Africa SL Ltd, registered in Sierra Leone.
Registered Office Address:148D Wilkinson Road, Freetown Sierra Leone
Licensed and Regulated to operate a CFD trading Platform: by Bank of Sierra Leone
Registration No: SL270319STOCH05271
Certificate Number: BSL/SAL/2022
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