FAQ
Knowledgebase
Answers to common questions
Answers to common questions
Deposit Status
We are sorry to hear about the delay. While not common, in some cases, delays in processing may occur in some instances as Zenfinex does not exhibit control over the entire funding process. Please contact our customer support for the status of your deposit.
Depending on the funding method used, the deposit time frames are:
Credit or Debit Card:
Approximately one business day, often less to process into your trading account.
Bank Wires (SWIFT, CHAPS, BACS, SEPA):
Approximately one to two business days (domestic) and three to five business days (international), often less, to arrive and process into your trading account.
ACH:
Approximately one to five business days to clear and process into your trading account.
Paper Cheque:
Approximately five to ten business days after receipt to clear and process into your trading account. Please note that is only for UK bank holders
Please note the time frames above are approximate. While not common, in some cases, delays in processing may occur in some instances as Zenfinex does not exhibit control over the entire funding process. All GBP cheques must be drawn on a GBP denominated UK bank account, and USD cheques must be drawn on a USD denominated UK bank account. Cheques drawn in a currency other than GBP or USD will be returned to the remitter. Please note that Zenfinex is not responsible for any lost cheques.
Credit or debit card can be the fastest and easiest method to deposit funds online. If your deposit exceeds $10,000 or equivalent, the fastest and easiest method to deposit funds is by bank wire.
The minimum deposit for use of our online credit card or debit card system is The minimum deposit for use of our ACH deposit system is $1000. The maximum credit or debit card deposit is $10,000 or the equivalent per calendar month and the maximum ACH deposit is $50,000 per calendar month.
There are no administrative fees from Zenfinex to deposit funds.
You should have receive an email indicating the status of your deposit. If you have not received an email, please email us to [email protected].
Zenfinex is the trading name of the Zenfinex Group of companies.
Africa.Zenfinex.com is owned and operated within the Zenfinex Group of companies. The Zenfinex Group consists of:
Stochastic Africa (SL) Limited, trading as Zenfinex Africa, is a company registered in Sierra Leone with Company Number: SL270319STOCH05271 and is licensed by the Bank of Sierra Leone under license number BSL/SAL/2022 and with the registered office at 148D Wilkinson Road, Freetown, Sierra Leone.
Zenfinex Global LLC is a company registered with the Financial Services Authority in Saint Vincent and the Grenadines under registered number 138 LLC 2019. Its registered office is Hinds Building, Kingstown, Saint Vincent and the Grenadines.
Zenfinex Global Limited is a company registered in Seychelles with registration number: 8428731-1, and is regulated by the Financial Services Authority of Seychelles with License number: SD092. Its registered office is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles.
ZFN Europe Ltd is a company registered in Cyprus under registered number HE 411334. Its registered office is Naxou 1, First Floor, Flat/Office 103 Stovolos, 2043, Nicosia , Cyprus.
Clients must be at least 18 years old to use the services of Zenfinex.
Risk Warning: Contracts for Difference (CFDs) are highly speculative and may not be suitable for all investors. The company offers trading on margin. The leverage created by trading on margin can work against you as well as for you, and losses can exceed your entire investment. Only invest with money you can afford to lose and ensure that you fully understand the risks involved. Seek independent advice if necessary and review our Risk Disclosure and Privacy Disclosure before opening an account. CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any currency or spot metals trade. Nothing in this site should be read or construed as constituting advice on the part of Zenfinex or any of its affiliates, directors, officers or employees.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan, South Africa or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Zenfinex Africa is a trading name of Stochastic Africa SL Ltd, registered in Sierra Leone.
Registered Office Address:148D Wilkinson Road, Freetown Sierra Leone
Licensed and Regulated to operate a CFD trading Platform: by Bank of Sierra Leone
Registration No: SL270319STOCH05271
Certificate Number: BSL/SAL/2022
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